Our clients include

Partial Client List


AT&T: We played a major role in the development of Performance Measure Plans and Performance Incentive Plans in the long distance applications (Chapter 271 proceedings) of California, Nevada, and Connecticut.

Verizon: We were the principal designers of transaction based customer satisfaction measures for Verizon. We were with Verizon in its development working through the mergers of NYNEX and Bell Atlantic and then with GTE.

Finance and Banking

We helped set customer satisfaction objectives for local organizations for Chase Manhattan Bank and Merrill Lynch. We developed customer satisfaction evaluations of the work of field consultants for Women's World Banking.


We developed market size and demand estimates for the Monadnock Community Hospital in New Hampshire and St. Anthny of Padua Assisted Living in New Jersey.


We developed evaluations of programs for student retention at St. Peter's College in New Jersey and of diversity programs at the Kent Place School of Summit, New Jersey.