Partial Client List

AT&T
    California
    Nevada
    Connecticut
Verizon
Monadnock Comm. Hospital
Women's World Banking
Chase Manhattan Bank
Merrill Lynch
St. Peter's College

To meet mutually agreed-upon goals and objectives, our work is based on a complete situation analysis, a formal proposal (including program formulation and implementation), written agreements, periodic documentation (mutually specified) of all activities conducted on behalf of the client, a written report giving the details of the analysis and data, and a presentation of the results and their implications for action.

While we believe in establishing long-term relationships, we also believe in assisting clients to the extent that they might implement and manage future change on their own. No assignment will be undertaken unless it has the potential for measurable return to the client.

Telecommunication Issues
Development of performance metrics and standards, performance analysis, service improvement and advocacy before federal and state regulatory agencies.

Telecommunications Deregulation Experience: Apogee Analytics has provided extensive statistical support for Section 271 Applications.

The Telecommunications Act of 1996 opened the door for the Regional Bell Operating Companies (RBOCs) to enter the long distance market provided they demonstrate that they had opened their local markets to Competitive Local Exchange Carriers (CLECs). As interpreted by the FCC, demonstrating the local market is open to competition includes the establishment of Performance.

Apogee Analytics has played a substantial role in the design and evaluation of Performance Incentive Plans in several state proceedings. These plans involve a number of statistical and economic issues that require careful evaluation. Indeed, developing the concept of parity in service delivery has turned out to be a subtle and difficult task, which has required much more than the straightforward application of statistical theory. Apogee Analytics has used its considerable experience in statistical modeling and data analysis, as well as experience in the needs of the business, to design and evaluate the consequences of different Performance Incentive Plans.

Apogee Analytics contributes to Incentive Plans that ensure the RBOC provides services to the CLECs in a manner that is essentially the same as the services it provides to its own retail customers.

Telecommunications Operations: Apogee Analytics provides support to telecoms that wish to improve their bottom line by improving their business processes while simultaneously reducing their costs.

The procedure of business process optimization requires a systematic approach to process measurement and analysis that goes beyond the common method of informal observation and reaction to exceptional cases. Apogee Analytics has the experience, tools, and analytic capacity to move from initial assessment to plan implementation in a form that yields immediate and obvious payoffs.

What's New

Apogee Analytics releases survey of customer responses to VoIP

Press Release

Apogee Papers

Article in Marketing Research

Presentation on Setting Objectives

About Your Business

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